Return & Refund Policy

Thanks for shopping at Bootsmania.

We are committed to ensuring your satisfaction with every purchase. Please read the following carefully to understand our return and refund policy:

BOOTSMANIA ALOR SETAR

No.12A, Susuran Tuanku Haminah, Pusat Perdagangan Tuanku Haminah, 05150 Alor Setar, Kedah

BOOTSMANIA SEPANG

No.22-1, Jalan Saujana KLIA 1/A, Taman Saujana KLIA, 43900 Sepang, Selangor

Returns (ONE TIME ONLY)

Only wrong size or damaged items that can be returned.
You have [7] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

You have [7] calendar days to return an item from the date you received it
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
For the wrong size items, you can choose either
- Change the size
- Change the purchased items with the same or higher price only. (You need to pay the additional cost)
For damaged items, you can choose to
- Refund
- Change the purchased items with the same or higher price only. (You need to pay the additional cost)
If your return is approved, we will initiate a refund to your credit card/debit card (or original method of payment). You will receive the refund within a certain amount of days, depending on your card issuer’s policies.

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Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.