WITHDRAW MONEY FOR VENDOR

Bootsmania Money Protection is our policy to protect our customer from scammer, so vendor can request your money after 2 Days from successful order, you need to ship your order as soon as possible after you shipped the order then we will approve your request.

Before we approve your request you need to ship the order first, then you need to update the tracking number at the customer order in your vendor dashboard or you can ask our help by contact our support by email support@thebootsmania.com or cantact via whatsapp +60175800439. Please provide the tracking number if you want us to help you

You will receive your money in 2-7 Working Days after your request was approved by our company. Please make sure you already put all your bank detail on Payment Detail at your Vendor Dashboard.

Your Current Balance is the amount that already deducted from the commission we take for every successful order. Your commission depends on current rate that our company give to our vendors.

HOW TO REQUEST WITHDRAW

  1. Select WITHDRAW bar at the left of your dashboard.
  2. Insert WITHDRAW AMOUNT based on Current Balance amount. You can only to insert/request the amount after 2 Working Days of your order received.
  3. Submit Request, wait your request to be approve by us.
  4. Your money will automatically transfer to your bank account(2-7 Working Days) that you give to us from the Payment Setting(Refers Below)

HOW TO FILL THE BANK ACCOUNT INFO

  1. Select SETTING at your vendor dashboard
  2. Then choose PAYMENT
  3. Fill the Bank Transfer Information. Only Fill

BANK ACCOUNT NAME, ACCOUNT NUMBER & BANK NAME, Other than that just let it empty don’t fill anything.

COMMISSION

As a platform provider we will take commission for all successful order from all our vendor or our seller that sign up with us.

The rate for all successful order for now is 5%(effective from 25/1/2020), the rate will change from time to time depends on situation and we also have right to take more commission from our selected vendor/seller .

 

REFUND POLICY (VENDOR)

 If you are unable to supply your customer with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the Site, you will inform your customer of this by email or contact them and you will not process their order. If they have already paid for the Products, you need to request for refund at the order form, then we will refund you the full amount as soon as possible after we approved the request.

YOU NEED TO RESPOND TO YOUR CUSTOMER REFUND REQUEST WITHIN 3 WORKING DAYS

Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-7 working days for the payment to show on your customer account (depending on your card issuer) after refund has been processed. Please keep in mind that original shipping fees are non-refundable.

You are unable to request the refund after you shipped the order, if your customer want to request the refund because of the damage or they didn’t get their product as they want after they get their order, we have the right or authority to refund their money back and we will not proceed the withdraw requested. You will receive your order back from customer.

PLEASE BE REMIND TO UPDATE YOUR PRODUCT STOCK, IF YOU WERE UNABLE TO PROCESS YOUR CUSTOMER ORDER MORE THAN 2 TIMES WE WILL DEDUCT 2% FROM YOUR SALE TO COVER PROCESSING FEES COST ON THE 3RD  CANCELED ORDER OR WE WILL ASK YOU TO RETURN THE MONEY BACK.

HOW TO REQUEST REFUND

  1. Select ORDER at the left of your vendor dashboard.
  2. Then click the order that you want to refund
  3. Finally click REQUEST REFUND button
  4. We will process your refund request.

 

REFUND & RETURN POLICY (BUYER)

REFUND

 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the Site, we will inform you of this by email or contact you and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible. You need to contact us via email support@thebootsmania.com or whatsapp us +60175800439.

We will also refund to you the price you paid in advance (if any) for any Product in respect of which an order is cancelled or treated as cancelled. Refund request will take about 1-5 working days for we to process.

Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-7 working days for the payment to show on your account (depending on your card issuer) after refund has been processed. Please keep in mind that original shipping fees are non-refundable.

Buyer may only apply for the refund and/or return of the Item in the following circumstances:

  • The Item has not been received by Buyer;
  • The Item received is incomplete (missing quantity or accessories);
  • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
  • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; 
  • The Item received is a counterfeit item;
  • The Item received has physical damage (e.g. dented, scratched, shattered);
  • The Item received is faulty (e.g. malfunction, does not work as intended);

WE WILL NOT REFUND, IF THE PRODUCT YOU WEAR DAMAGE AFTER YOU WEAR OR USE THE PRODUCT AFTER 7 DAYS YOU RECEIVED THE PRODUCT.

Credit card payments will be refunded to the respective credit card and will take around 7-14 working days of standard operating procedure by the card issuing bank.

All payments made through methods other than credit card (e.g. Bank Transfer, Online Banking) will be refunded into your account bank.

You need to return back the Item that you received to our vendor back and then we will proceed with the refund requested.

DELIVERY POLICY

Sellers are responsible for delivering items as advertised to buyers. This includes ensuring the following:

Order is marked as dispatched within 72 hours of its acceptance, or the order will automatically be cancelled

  • Item is dispatched using the buyer’s chosen method and courier company
  • Item is shipped to address provided by the buyer for the specific order
  • Item is shipped securely and not at risk of damage
  • Delivery is compliant with courier company’s guidelines

Tracking number entered, if applicable, is accurate

In the event that a tracked delivery fails to reach the buyer, the seller would be required to provide valid proof of delivery for The Bootsmania to verify that the item was dispatched to the address provided by the buyer for the specific order.

In cases of untracked delivery, buyers bear the risk of any lost deliveries.sible for delivering items.

You have two option of delivery policy 

PRE-ORDER ITEMS

Pre-order items will takes around 7-14 Working Days to arrive at your address given. Our vendor will provide tracking number after we already ship out your order. (Not All Vendor Can Sell Pre Order Items, You Need To Be Verified First)

READY STOCKS ITEMS

Ready stock items will take around 1-3 Working Days to arrive at your address given. Our vendor  will provide tracking number after we already ship out your order.

SHIPPING CHARGES

Please make sure that your selling price is already include with postage cost, so we can provide Free Shipping for our Malaysian customer.

For International shipping, you need to send your order to our warehouse and then we will ship for you.

PRE ORDER OR READY STOCKS STATUS

You need to write the status of the product on every description whether it is Pre Order or Ready Stocks Items.