REFUND & RETURN POLICY (BUYER)

REFUND

 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the Site, we will inform you of this by email or contact you and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible. You need to contact us via email support@thebootsmania.com or whatsapp us +60175800439.

We will also refund to you the price you paid in advance (if any) for any Product in respect of which an order is cancelled or treated as cancelled. Refund request will take about 1-5 working days for we to process.

Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-7 working days for the payment to show on your account (depending on your card issuer) after refund has been processed. Please keep in mind that original shipping fees are non-refundable.

Buyer may only apply for the refund and/or return of the Item in the following circumstances:

  • The Item has not been received by Buyer;
  • The Item received is incomplete (missing quantity or accessories);
  • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
  • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; 
  • The Item received is a counterfeit item;
  • The Item received has physical damage (e.g. dented, scratched, shattered);
  • The Item received is faulty (e.g. malfunction, does not work as intended);

WE WILL NOT REFUND, IF THE PRODUCT YOU WEAR DAMAGE AFTER YOU WEAR OR USE THE PRODUCT AFTER 7 DAYS YOU RECEIVED THE PRODUCT.

Credit card payments will be refunded to the respective credit card and will take around 7-14 working days of standard operating procedure by the card issuing bank.

All payments made through methods other than credit card (e.g. Bank Transfer, Online Banking) will be refunded into your account bank.

You need to return back the Item that you received to our vendor back and then we will proceed with the refund requested.

 

DELIVERY POLICY

Sellers are responsible for delivering items as advertised to buyers. This includes ensuring the following:

Order is marked as dispatched within 72 hours of its acceptance, or the order will automatically be cancelled

  • Item is dispatched using the buyer’s chosen method and courier company
  • Item is shipped to address provided by the buyer for the specific order
  • Item is shipped securely and not at risk of damage
  • Delivery is compliant with courier company’s guidelines

Tracking number entered, if applicable, is accurate

In the event that a tracked delivery fails to reach the buyer, the seller would be required to provide valid proof of delivery for The Bootsmania to verify that the item was dispatched to the address provided by the buyer for the specific order.

In cases of untracked delivery, buyers bear the risk of any lost deliveries.sible for delivering items.

You will receive the tracking number via your email or you can check it by yourself at your dashboard account.

If you still does not get the tracking number within 3 Working Days please email us support@thebootsmania.com or contact us +60175800439

 

We have two option of delivery policy 

PRE-ORDER ITEMS

Pre-order items will takes around 7-14 Working Days to arrive at your address given. Our vendor will provide tracking number after we already ship out your order. (Not All Vendor Can Sell Pre Order Items, You Need To Be Verified First)

READY STOCKS ITEMS

Ready stock items will take around 1-3 Working Days to arrive at your address given. Our vendor  will provide tracking number after we already ship out your order.

SHIPPING CHARGES

The shipping charges will appear on your checkout and its depends on what you order, but mostly we will give Free Shipping for all Malaysia area.

HOW TO KNOW MY ORDER IS PRE ORDER OR READY STOCKS

We will write the status of the product on every description whether its Pre Order or Ready Stocks Items.